Managed workplace refreshment

We run it.
You stop chasing it.

UrbanBrew installs your beverage machines and then runs them: refills, preventive maintenance, breakdowns, cleaning and reporting. One partner is accountable for every cup.

Book a demo How a request is handled

What's included

Six jobs,
all handled.

Everything a working beverage station needs after the day it is installed.

At setup
Installation
Site survey, machine placement, power and water checks, setup and a walkthrough for your team.
Ongoing
Refills & consumables
Premixes, beans, cups and stirrers replenished before they run out, planned around how much you use.
Planned
Preventive maintenance
Planned checks that catch wear early, so a small issue doesn't become a day without coffee.
When needed
Breakdown handling
Every fault is logged, assigned to a technician and tracked until it is closed.
Routine
Hygiene & cleaning
Machines and the station around them kept clean as part of the service routine.
Regular
Usage reporting
Consumption, refills, visits and issues in one record, so you can see what you pay for.

Machine options

Choose your
machines.

We recommend the right mix after a site visit. Most offices use one or both of these.

Bean-to-cup machines

Whole beans ground fresh for each cup, for café-style coffee at the office.

Typical menu: Espresso, Cappuccino, Latte, Americano.

Machine details

Instant beverage machines

Premix-based machines built for speed and volume.

Typical menu: Tea, Coffee, Soups.

Machine details

Life of a service request

If it is not recorded,
it is not done.

A refill, a cleaning visit or a breakdown all follow the same path. Nothing depends on someone remembering a phone call.

Logged
Every request, from a refill to a breakdown, is entered into our system the moment it reaches us.
Assigned
Our control desk assigns it to the right person on the operations team.
Closed
The work is done and recorded. Nothing counts as done until it is recorded.
Reported
Closed work feeds your usage and service reporting.

Our operating rules

No work without a system entry.
No verbal-only commitments.
If it is not recorded, it is not done.

What you get

Less to manage.
More to show for it.

One point of contact who knows your site.
Refills planned from your actual consumption, not guesswork.
A clean, presentable station for your team and visitors.
Every request recorded, so you can see what was done and when.
Usage and service reporting you can share with finance and admin.
Machines, menu and capacity reviewed as your headcount changes.

FAQ

Managed refreshment
questions.

Can't see your question? Ask it when you book a demo.

What does UrbanBrew actually do?

We install workplace beverage machines and then run them for you: refills and consumables, preventive maintenance, breakdown handling, hygiene, and usage reporting. You deal with one partner instead of separate vendors.

What happens when a machine breaks down?

Report it through our helpdesk. The request is logged, assigned to a technician and tracked until it is closed. Every request is recorded, so nothing depends on someone remembering a phone call.

Do we need a machine to work with you?

No. Beverage supply covers premixes and consumables for machines you already have, and the Beverage Essentials kit gives small teams a simple setup without a machine.

How do you decide which machines we need?

We start with a consultation: headcount, shifts, spaces and preferences. Then we recommend bean-to-cup, instant or vending, or a mix, and confirm it in writing.

Vending solutions
Snack and beverage vending for floors, campuses and round-the-clock sites, installed, refilled and serviced by us.
- Snacks, drinks and essentials
- Configurable for your products
- Refills and servicing included
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Beverage supply
Premixes and consumables from Urban Beverages, plus a simple starter kit for small teams without a machine.
- Premixes and consumables
- Starter kit for small teams
- Planned refill orders
Explore →