How it works
A system,
not a supplier.
Refreshment is a daily operational need. Availability matters, consistency is expected and downtime is not acceptable. So we run it on a system: every stage defined, every request recorded.
How it works
From first call
to every day after.
Consultation
We visit, understand your headcount, shifts and spaces, and recommend machines and a menu.
- Site visit and requirement mapping
- Machine and menu recommendation
- A written proposal: no verbal-only commitments
Installation
We deliver, install and test the setup, then show your team how to use it.
- Placement, power and water checks
- Installation and testing
- Handover walkthrough for users and admin
Replenishment
Refills arrive on a plan matched to how much your team actually uses.
- Consumables planned from usage
- Refills recorded on every visit
- Stock levels monitored, not guessed
Servicing
Preventive checks and cleaning on a routine. Faults are logged and fixed.
- Planned preventive maintenance
- Cleaning as part of each service routine
- Breakdowns logged, assigned and closed
Ongoing management
Regular reporting and reviews, with one point of contact who knows your site.
- Usage and service reporting
- Periodic reviews of menu and capacity
- One accountable point of contact
Life of a service request
If it is not recorded,
it is not done.
A refill, a cleaning visit or a breakdown all follow the same path. Nothing depends on someone remembering a phone call.
- Logged
Every request, from a refill to a breakdown, is entered into our system the moment it reaches us.
- Assigned
Our control desk assigns it to the right person on the operations team.
- Closed
The work is done and recorded. Nothing counts as done until it is recorded.
- Reported
Closed work feeds your usage and service reporting.
Our operating rules
- No work without a system entry.
- No verbal-only commitments.
- If it is not recorded, it is not done.
On every visit
What a service
visit covers.
- Refills & consumables
Premixes, beans, cups and stirrers replenished before they run out, planned around how much you use.
- Preventive maintenance
Planned checks that catch wear early, so a small issue doesn't become a day without coffee.
- Breakdown handling
Every fault is logged, assigned to a technician and tracked until it is closed.
- Hygiene & cleaning
Machines and the station around them kept clean as part of the service routine.
- Usage reporting
Consumption, refills, visits and issues in one record, so you can see what you pay for.
- SR-1047Refill · 3F pantry · Coffee, tea premixLogged
- SR-1046Preventive check · Bean-to-cup #2Assigned
- SR-1045Hygiene clean · Ground floor stationClosed
- SR-1044Breakdown · Instant machine, canister jamClosed
Who you deal with
Clear roles.
No crossed wires.
Each part of our team has one job. That is how commitments get kept.
Sales
Understands your needs, proposes the setup and hands over a clean, written order. Sales does not run your service.
Operations
Runs demos, installations, refills, maintenance and cleaning. Operations keeps your machines running.
Control desk
Logs every request, assigns the work, tracks it to closure and controls stock and dispatch.
Reporting
See what you
are paying for.
Closed requests feed a regular report: consumption, refills, visits and issues resolved. You get a record of the service you receive.
- Consumption
- By machine and by drink
- Refills
- What was replenished, and when
- Visits
- Preventive checks and cleaning completed
- Requests
- Logged, assigned and closed, with dates
Book a demo
See it running
in your office.
Tell us about your workplace. We'll recommend a setup and arrange a demo of the machines in action.